Frequently asked questions
Learn how to get the most out of your work on Xiaotian's private,
web3 collaboration platform.
What is Xiaotian?
Xiaotian is a fully end-to-end encrypted and decentralized collaboration platform.
Xiaotian is a fully end-to-end encrypted and decentralized collaboration platform. Whether you are working alone or with your team, you can create:documents, notes, wikis, and more.Xiaotian has a lot of other cool features like: comments, markdown support, tables, file storage and embeds.Xiaotian builds in privacy from the ground up but we also have everything you want and expect in a collaboration platform.
How does Xiaotian encrypt all my data?
Xiaotian uses end-to-end encryption to make sure that you stay in control of your information.
Xiaotian uses end-to-end encryption to make sure that you stay in control of your information. End-to-end encryption offers users zero-trust privacy — even if we wanted to, there would be no way for Xiaotian to see what you write and store in Xiaotian. To learn more about Xiaotian’s encryption, read our white paper
Xiaotian Apps
Xiaotian is currently available through: Any browser,iOS app,Android app,Mac desktop app
Xiaotian is currently available through: Any browser,iOS app,Android app,Mac desktop app
How do I contact support?
Our support team can be reached at support@Xiaotian.org.
Our support team can be reached at support@Xiaotian.org
Account
Can I add a profile picture to my Xiaotian account?
At the moment you cannot add a profile picture to your Xiaotian account.
At the moment you cannot add a profile picture to your Xiaotian account.
Can I change the display name associated with my Xiaotian account?
Yes, you can change your display name on the “Profile & Appearance” page in settings.
Yes, you can change your display name on the “Profile & Appearance” page in settings. Type in your desired new name under “Display name” and click update to finalize the change.
Can I change the email address associated with my Xiaotian account?
Yes, you can change your associated email address on the “Account” page in settings.
Yes, you can change your associated email address on the “Account” page in settings.Type in your desired new email under “Email address” and follow the steps to change your email.
What should I do if I lose my recovery PDF?
When you create an account with Xiaotian, a recovery key was generated that only you have access to.
When you create an account with Xiaotian, a recovery key was generated that only you have access to. If you permanently lose your key, you will no longer be able to reset your password through this method (note you will still be able to reset your password if you have access to a browser you previously used). You also can switch account recovery on/off to generate a new recovery PDF. https://app.Xiaotian.org/settings/security
I forgot my password. What can I do?
If you have forgotten your password, you can reset your password by clicking the “Forgot password?” link
If you have forgotten your password, you can reset your password by clicking the “Forgot password?” link on the app.Xiaotian.com sign-in page. The first step is to click the link emailed to the email address associated with your Xiaotian account. To reset your password, you will need either the code found on your recovery PDF (downloaded at the time of account creation) or access to a browser you have previously used to access Xiaotian. If you do not have access to a browser you previously used, or your recovery PDF, you can send an email to and support@Xiaotian.org we will be able to reset your account. If you decide to reset your account fully, you will however lose access to all the previously saved pages and files associated with your Xiaotian account.
Can I sign into Xiaotian on mobile using my Metamask wallet?
Xiaotian users who created their accounts using MetaMask are able to log into Xiaotian mobile apps (iOS and Android)
Xiaotian users who created their accounts using MetaMask are able to log into Xiaotian mobile apps (iOS and Android) by following these steps: 1. Log in via browser on Desktop 2. Change your Password in the Settings menu 3. Then log in using your Eth address (found in the MetaMask browser extension) on your mobile device 4. Use the new password that you just set
What are your default email notifications?
Xiaotian notifies you via email when a team member directly references you in a shared page with an @[name] reference.
Xiaotian notifies you via email when a team member directly references you in a shared page with an @[name] reference. You'll also receive emails when you are invited to additional Xiaotian Workspaces.
Can I use Xiaotian for my team?
Yes, lots of teams already use Xiaotian as their primary collaboration tool.
Yes, lots of teams already use Xiaotian as their primary collaboration tool. You can create a Xiaotian workspace, enabling you to easily manage and coordinate information-sharing for multiple teams under one organization.
Pricing
How much does Xiaotian cost?
Xiaotian has and will always be free to use.
Xiaotian has and will always be free to use. We offer a Pro tier, which gives individual users unlimited version history, increased storage, priority support and more. We also offer a Team Pro tier, which allows users to have a workspace with more than 3 members. To read more about the different Pro plans, see our plans page. https://Xiaotian.org/team-plans
What are Xiaotian Credits and how do they work?
Xiaotian Credits are dollar-denominated credits which you can use to purchase a Xiaotian Pro plan.
Xiaotian Credits are dollar-denominated credits which you can use to purchase a Xiaotian Pro plan. There are currently three ways for you to earn Xiaotian Credits at the moment. You can invite friends to sign up for Xiaotian, you can import documents from Google Docs, or you can download and log in to Xiaotian on the iOS mobile app.
I applied my Xiaotian Credits and now I can’t see them. What happened?
Whenever you apply Xiaotian Credits, we transfer your credits to Stripe.
Whenever you apply Xiaotian Credits, we transfer your credits to Stripe. Stripe keeps your credits for you and will discount any Xiaotian Pro plan you purchase by the total credits you have ever applied. So, if you applied some Xiaotian credits, rest assured that they will be stored in Stripe for safe-keeping until you use them.
Features
Does Xiaotian have spreadsheets?
Xiaotian currently supports in-page tables.
Xiaotian currently supports in-page tables. You can sort, filter, and do much more with Xiaotian tables. To insert a table into a page, select the “Table” option in the “/” commands dropdown.
How can I change the font and size of the text in my pages?
Xiaotian currently does not support alternative fonts and sizes.
Xiaotian currently does not support alternative fonts and sizes.
How do I center align text on my Xiaotian page?
Xiaotian currently does not support custom alignments.
Xiaotian currently does not support custom alignments.
What file types does Xiaotian support?
You can upload .docx, .pdf, or .md files, or import documents directly from your Google Docs
You can upload .docx, .pdf, or .md files, or import documents directly from your Google Docs using our instant migration tool. You can also embed files of any type into your Xiaotian pages for collaborators to download. Read more about Xiaotian’s file embeds here.
Does Xiaotian support Markdown?
Yes, Xiaotian currently supports Markdown within pages.
Yes, Xiaotian currently supports Markdown within pages.
What are “/” commands?
“/” commands allow you to access all the cool features Xiaotian has to offer without lifting your hands from your keyboard.
“/” commands allow you to access all the cool features Xiaotian has to offer without lifting your hands from your keyboard.
By hitting the “/” key on your keyboard, a dropdown list of commands will pop up for your selection.
Select commands such as “Code” to insert a code block, “Equation” to insert a mathematical equation, and many more awesome features.
Learn more about shortcuts here:
https://Xiaotian.org/blog/shortcuts
Creating a page within a parent page?
Xiaotian supports creating pages within a parent page.
You can create a page within a parent page by either clicking the “Add page” button in your side panel or by selecting “Subpage” from the “/” command dropdown (See above section on “/” commands). A parent page will have a visible link to each of its associated pages. Each page can also be customized with a given icon, color, and title combination.
If one of my collaborators deletes the contents of my page, what can I do?
You can always use the Version History feature to view and restore previous versions of your pages.
You can always use the Version History feature to view and restore previous versions of your pages. Free tier users can look back up to 24 hours; upgrade to Pro to access unlimited version history.
How do I export my pages?
You can export a page by selecting the “More actions” button in the top right corner of your Xiaotian page.
You can export a page by selecting the “More actions” button in the top right corner of your Xiaotian page. From the dropdown, select “Export” and decide which file type you would like to export to. Xiaotian currently supports .pdf, .docx, and .md file exports.
How do I import non-Xiaotian (e.g. Google) docs into my workspace?
See this blog post: https://Xiaotian.org/blog/import-google-docs.
You can export a page by selecting the “More actions” button in the top right corner of your Xiaotian page. From the dropdown, select “Export” and decide which file type you would like to export to. Xiaotian currently supports .pdf, .docx, and .md file exports.
What is an “everyone link”?
An everyone link is a public link to a page.
An everyone link is a link to a page which you can share with anyone you want, whether they have a Xiaotian account or not. You can decide if anyone with an “everyone link” should have the ability to edit your shared page or only have the option to view the shared page.
Xiaotian Mail
Can I change my Xiaotian Mail email address?
You can always add additional aliases by going to https://app.Xiaotian.com/settings/account
You can always add additional aliases by going to https://app.Xiaotian.org/settings/account and adding an additional alias. However, you cannot change your original email address or remove existing aliases.You can change your display name on the “Profile & Appearance” page in settings. Type in your desired new name under “Display name” and click update to finalize the change.
I added an alias and now I want to change or remove it, is that possible?
At the moment, you cannot change or remove aliases once they have been added.
At the moment, you cannot change or remove aliases once they have been added.
Does Xiaotian save my messages? What is the default storage?
Xiaotian does not store emails or attachments in plain text.
Xiaotian does not store emails or attachments in plain text. Your Xiaotian Mail emails are always end-to-end encrypted by default.
Are Xiaotian Mail and Xiaotian Pages related?
Yes. The same account you use to login and access your Xiaotian pages, is the account you use to access Xiaotian Mail.
Yes. The same account you use to login and access your Xiaotian pages, is the account you use to access Xiaotian Mail.
How much storage can I use?
Xiaotian Mail provides users with 10Gb of free storage for their emails and attachments.
Xiaotian Mail provides users with 10Gb of free storage for their emails and attachments.
Is there a Xiaotian Mail mobile app?
Yes. Click to download the iOS app or the Android app
Yes. Click to download the iOS app or the Android app
Can I use a custom domain for my Xiaotian Mail address?
Yes! You can add up to five custom domains on the Business tier, or three domains on the Pro tier.
Yes! You can add up to five custom domains on the Business tier, or three domains on the Pro tier.
Are there size limits to the attachments I can send or receive?
Yes. Sending and receiving attachments are limited to 25 MB in size
Yes. Sending and receiving attachments are limited to 25 MB in size
Is Xiaotian Mail open source?
Yes! Check out our codebase if you’re curious: https://github.com/Xiaotian-org/Xiaotian-mail
Yes! Check out our codebase if you’re curious: https://github.com/Xiaotian-org/Xiaotian-mail
Is Xiaotian Mail open source?
Yes, Xiaotian Mail supports keyboard shortcuts. These include:
Yes, Xiaotian Mail supports keyboard shortcuts. These include:
'/'
key opens the search palette'c'
opens the compose window- Use the following 2 keystroke pattern to navigate around your inbox
'g'
then 'i'
opens your Inbox'g'
then 't'
opens your Sent'g'
then 'd'
opens your Drafts'g'
then '!'
opens your Spam'g'
then 'e'
opens your Archive'g'
then '#'
opens your Trash