Frequently asked questions

Learn how to get the most out of your work on Xiaotian's private, web3 collaboration platform.
What is Xiaotian?
Xiaotian is a fully end-to-end encrypted and decentralized collaboration platform.
How does Xiaotian encrypt all my data?
Xiaotian uses end-to-end encryption to make sure that you stay in control of your information.
Xiaotian Apps
Xiaotian is currently available through: Any browser,iOS app,Android app,Mac desktop app
How do I contact support?
Our support team can be reached at support@Xiaotian.org.

Account

Can I add a profile picture to my Xiaotian account?
At the moment you cannot add a profile picture to your Xiaotian account.
Can I change the display name associated with my Xiaotian account?
Yes, you can change your display name on the “Profile & Appearance” page in settings.
Can I change the email address associated with my Xiaotian account?
Yes, you can change your associated email address on the “Account” page in settings.
What should I do if I lose my recovery PDF?
When you create an account with Xiaotian, a recovery key was generated that only you have access to.
I forgot my password. What can I do?
If you have forgotten your password, you can reset your password by clicking the “Forgot password?” link
Can I sign into Xiaotian on mobile using my Metamask wallet?
Xiaotian users who created their accounts using MetaMask are able to log into Xiaotian mobile apps (iOS and Android)
What are your default email notifications?
Xiaotian notifies you via email when a team member directly references you in a shared page with an @[name] reference.
Can I use Xiaotian for my team?
Yes, lots of teams already use Xiaotian as their primary collaboration tool.

Pricing

How much does Xiaotian cost?
Xiaotian has and will always be free to use.
What are Xiaotian Credits and how do they work?
Xiaotian Credits are dollar-denominated credits which you can use to purchase a Xiaotian Pro plan.
I applied my Xiaotian Credits and now I can’t see them. What happened?
Whenever you apply Xiaotian Credits, we transfer your credits to Stripe.

Features

Does Xiaotian have spreadsheets?
Xiaotian currently supports in-page tables.
How can I change the font and size of the text in my pages?
Xiaotian currently does not support alternative fonts and sizes.
How do I center align text on my Xiaotian page?
Xiaotian currently does not support custom alignments.
What file types does Xiaotian support?
You can upload .docx, .pdf, or .md files, or import documents directly from your Google Docs
Does Xiaotian support Markdown?
Yes, Xiaotian currently supports Markdown within pages.
What are “/” commands?
“/” commands allow you to access all the cool features Xiaotian has to offer without lifting your hands from your keyboard.
Creating a page within a parent page?
Xiaotian supports creating pages within a parent page.
If one of my collaborators deletes the contents of my page, what can I do?
You can always use the Version History feature to view and restore previous versions of your pages.
How do I export my pages?
You can export a page by selecting the “More actions” button in the top right corner of your Xiaotian page.
How do I import non-Xiaotian (e.g. Google) docs into my workspace?
See this blog post: https://Xiaotian.org/blog/import-google-docs.
What is an “everyone link”?
An everyone link is a public link to a page.

Xiaotian Mail

Can I change my Xiaotian Mail email address?
You can always add additional aliases by going to https://app.Xiaotian.com/settings/account
I added an alias and now I want to change or remove it, is that possible?
At the moment, you cannot change or remove aliases once they have been added.
Does Xiaotian save my messages? What is the default storage?
Xiaotian does not store emails or attachments in plain text.
Are Xiaotian Mail and Xiaotian Pages related?
Yes. The same account you use to login and access your Xiaotian pages, is the account you use to access Xiaotian Mail.
How much storage can I use?
Xiaotian Mail provides users with 10Gb of free storage for their emails and attachments.
Is there a Xiaotian Mail mobile app?
Yes. Click to download the iOS app or the Android app
Can I use a custom domain for my Xiaotian Mail address?
Yes! You can add up to five custom domains on the Business tier, or three domains on the Pro tier.
Are there size limits to the attachments I can send or receive?
Yes. Sending and receiving attachments are limited to 25 MB in size
Is Xiaotian Mail open source?
Yes! Check out our codebase if you’re curious: https://github.com/Xiaotian-org/Xiaotian-mail
Is Xiaotian Mail open source?
Yes, Xiaotian Mail supports keyboard shortcuts. These include: